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Frequently Asked Questions
What is Heelix?
Heelix it's the behavioural insights platform that provides real-time insight into a team's emotional state. This allows managers and teams to have more meaningful discussions, structure and action to improve a team's output.
How does the set up work?
Setting up your team on Heelix is extremely simple. All you need is email addresses for your team and through a simple drag and drop functionality you onboard your team effortlessly. We can also help show you how to do it through the set-up section in a few simple steps.
Do you offer 24h technical support?
Yes. Our team will always respond to you based on the support hours in your plan.
Where is the Heelix team based?
In Sydney, but we are always happy to adapt to your timezone should you need help or ask to speak with us.
What research is Heelix based on?
Heelix has been built on our own proprietary neuroscience research from one of APAC's leading neuroscientists and business strategist, Katharina Kuehn.
How much does it cost?
Our standard pricing starts at 12 AUD per user per month. Prices vary depending on the size of your organisation.
Who controls the information created by my organisation's employees?
The data you and your employees put into Heelix belongs to your organisation and you control it. Admins can modify or delete it at any time.
What is the difference between the free and paying plans?
The free plan gives your team access to the collaboration tool only. With the paid plan you get access to real-time insights to get a sense of your team's emotional state and performance drivers, as well as the performance section to manage an individual's development.
How anonymous are the insights?
As soon as an individual records their feedback it is destroyed from their user profile. There is no physical way for us to know who said what.
I would like to try Heelix, what should I do?
Please request a demo and one of our Account Managers will get in touch with you to find a time to take you through the platform and evaluate whether this is the right fit for your organisation.
What is Heelix?
Heelix it's the behavioural insights platform that provides real-time insight into a team's emotional state. This allows managers and teams to have more meaningful discussions, structure and action to improve a team's output.
How does the set up work?
Setting up your team on Heelix is extremely simple. All you need is email addresses for your team and through a simple drag and drop functionality you onboard your team effortlessly. We can also help show you how to do it through the set-up section in a few simple steps.
Do you offer 24h technical support?
Yes. Our team will always respond to you based on the support hours in your plan.
Where is the Heelix team based?
In Sydney, but we are always happy to adapt to your timezone should you need help or ask to speak with us.
What research is Heelix based on?
Heelix has been built on our own proprietary neuroscience research from one of APAC's leading neuroscientists and business strategist, Katharina Kuehn.
How much does it cost?
Our standard pricing starts at 12 AUD per user per month. Prices vary depending on the size of your organisation.
Who controls the information created by my organisation's employees?
The data you and your employees put into Heelix belongs to your organisation and you control it. Admins can modify or delete it at any time.
What is the difference between the free and paying plans?
The free plan gives your team access to the collaboration tool only. With the paid plan you get access to real-time insights to get a sense of your team's emotional state and performance drivers, as well as the performance section to manage an individual's development.
How anonymous are the insights?
As soon as an individual records their feedback it is destroyed from their user profile. There is no physical way for us to know who said what.
I would like to try Heelix, what should I do?
Please request a demo and one of our Account Managers will get in touch with you to find a time to take you through the platform and evaluate whether this is the right fit for your organisation.
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